FAQ
Frequently asked questions
Orders & shipping
How long does shipping take? Standard shipping takes 5–8 business days. Expedited shipping (2–3 business days) is available at checkout. All orders are processed within 1–2 business days.
Do you ship everywhere in the US? Yes, we ship to all 50 states including Alaska and Hawaii.
How do I track my order? Once your order ships you'll receive a confirmation email with a tracking number. You can use this to track your order directly on our website or the carrier's site.
Can I change or cancel my order? We process orders quickly, so changes or cancellations must be requested within 24 hours of placing your order. Contact us at support@deskitco.com as soon as possible.
Returns & refunds
What is your return policy?
If your item is damaged, defective or not what you ordered, we'll replace it or refund you in full. If you simply changed your mind, we'll usually offer a partial refund so you can keep the product, or you can return it at your own cost for a refund of the item price. Contact us within 30 days of delivery.
How do I start a return?
Email support@deskitco.com with your order number and a short description of the problem. We reply within 1 business day. Please don't send anything back before we give you a return address.
When will I receive my refund?
Approved refunds go back to your original payment method within 3-5 business days.
Products
Are your products compatible with all desk setups? Yes, all DeskIt products are designed to work with standard desk setups. Each product page includes exact dimensions and compatibility information.
Do your products come with a warranty? All DeskIt products come with a 1-month warranty against manufacturing defects. Contact us at support@deskitco.com if you experience any issues.
Other questions
How can I contact DeskIt? You can reach us at support@deskitco.com or through our contact page. We aim to respond to all inquiries within 1 business day.
Do you offer wholesale or bulk pricing? We're working on a wholesale program. If you're interested in bulk orders contact us at support@deskitco.com and we'll work something out.