Returns
Returns & refunds policy
We want you to love your DeskIt products. If something isn't right we'll make it right.
What can be returned?
- Items returned within 30 days of delivery
- Items in original unused condition
- Items in original packaging with all accessories included
What cannot be returned?
- Items returned after 30 days
- Items that show signs of use or damage
- Bundle items that have been partially used
How to start a return
- Email us at support@deskit.com with your order number and reason for return
- We'll respond within 1 business day with return instructions
- Pack your item securely in the original packaging
- Ship the item back using the provided instructions
- Once received we'll process your refund within 3–5 business days
Refunds Refunds are returned to your original payment method. Shipping costs are non-refundable unless the return is due to our error or a defective product.
Exchanges We currently do not offer direct exchanges. If you'd like a different product simply return your original item for a refund and place a new order.
Damaged or defective items If your item arrives damaged or defective contact us immediately at support@deskit.com with photos of the damage. We'll send a replacement at no extra cost.
Return shipping costs Return shipping is the responsibility of the customer unless the item is defective or we made an error with your order.