Returns

Returns & refunds

We want you to be happy with your DeskIt order. If something isn't right, contact us first and we'll sort it out.

How to start

1. Email support@deskitco.com within 30 days of delivery with your order number and a short description of the problem. Photos help.
2. We reply within 1 business day.
3. We'll offer the right solution for your situation, as described below.

Damaged, defective or wrong item
If your item arrives damaged, doesn't work, or isn't what you ordered, we'll send a free replacement or refund you in full. If we need the item back, we'll give you a return address and cover the return shipping.

Changed your mind
Because our products ship from overseas, return shipping often costs more than the item itself. In most cases we'll offer you a partial refund and you keep the product. If you'd rather return it, tell us and we'll send you the return address. You pay the return shipping, and we refund the price of the item once we receive it in unused condition and original packaging.

Please contact us before sending anything back. Returns sent without a return address from us can't be processed.

Refund timing
Approved refunds go back to your original payment method within 3-5 business days.

Exchanges
We don't offer direct exchanges. To get a different product, return your item and place a new order.

Questions
Email support@deskitco.com and we'll help.